We hope everyone had a happy Christmas and New Year! We're officially back to full speed and production now. Instead of making one of those typical posts promising bigger, better, and more amazing things to come, I’d like to share some insights into last year for myself and the team at F3DP.
- We produced/sold 12–15 tons of plastic filament.
- We had 7 reported rolls with quality defects, mostly due to tangles from production mistakes.
- 13 rolls were sent or given to customers incorrectly.
- 5 customers were added to our "naughty list" for behavior ranging from swearing and abuse to threats, with two cases requiring police involvement.
I think overall those are fantastic statistics. While the number of incorrect rolls sent is higher than I’d like, it’s a win and something we can very easily fix.
I’m very proud and thankful that in 2024:
- We expanded our team to a total of 5 people (and one Jack Russell!).
- We moved into a larger warehouse.
- We more than doubled our range of filament and colors.
We certainly have things to improve on this year. My focus will be on improving the team’s knowledge and communication (especially our response times when we’re busy). Updating the website to look better and be easier to navigate is also at the top of our priority list.
Thank you all for your continued support—we’re excited for what 2024 has in store!