We currently have a mix of plastic and cardboard spools due to a factory mix-up. They all contain the same amount of filament. You'll also find the new plastic spools have our branding on the labels. While plastic spools are awesome for compatibility, we feel the advantages of cardboard spools far outweigh the cons. They are lighter, easier to recycle, and result in less overall waste.
We have new stock on the way, including a few long-awaited new types of filament. We have pushed back stocking certain items to allow time for testing and quality control. As asked via email, we will never run pre-orders for anything, as we do not agree with pre-order culture, especially for 3D printer filament.
The new FAQ section is live and will be continuously updated. It is linked here or can be found at the bottom of the site, next to our other policies. We have updated our warranty policy to include 3D printer filament, with strict guarantees to ensure that every roll you receive delivers a consistent, hassle-free experience. Warranty on filament seems to be very uncommon, and honestly, that's disappointing to see in the industry.
We are excited to announce that we are working towards having a retail store space in the long run. We will be updating the site to include color codes and samples. We will slowly be rolling out sample print pictures of every color and filament type.
And last but not least, we will be offering FedEx/TNT overnight express delivery for when you need filament urgently. Free postage is coming later in the year but will be limited to metro postage codes and subject to minimum order sizes.
We always appreciate feedback and suggestions. Thank you to every customer for continuing to trust us to supply quality filament and parts.